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Frequently Asked Questions

Do you have a guarantee on your Live Plant?

Yes, our plants have a Live-on-Arrival guarantee. **You must be available to receive the package the day of delivery.

Do you have a guarantee on your fish?

Yes, our fish have a Live-on-Arrival guarantee. **You must be available to receive the package the day of delivery.

Do you quarantine your plants or fish?

Yes! We believe it’s important that our customers feel informed and confident in our processes, we quarantine our plants and fish for one week before we list them for sale. 

Can we visit your store?

Not yet, but soon. We are working to get our retail store up and running before December 1st. Please check back for the official launch date.

Can you ship outside the USA?

No, we ship only inside the United States (including Hawaii, Alaska)

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal for payment.